Netpresto Ltd. ISP ADSL Service Terms & Conditions

11. ADSL Wires Only Service Terms and Conditions

Definitions:

ADSL: Asymmetric Digital Subscriber Line, a method of delivering data to and from Netpresto over standard BT telephone lines
BT: British Telecommunications plc
PSTN: Standard analogue telephone line
Wires Only: A connection method requiring the Customer to purchase his own router or ADSL modem in order to use the service
Term: The term of this Contract is as stated on the ADSL wires only order form.

The Customer agrees to be bound by our standard terms and conditions available on request and displayed on our web site http://www.netpresto.co.uk/terms.html and is also bound by the following additional conditions for ADSL services:
The Customer's local exchange must be ADSL enabled and their line needs to be compatible to receive this service. BT will have to ensure that a Customer's line is able to receive ADSL services.
Orders taken from customers in areas without ADSL enabled exchanges will not be processed until after their exchange is enabled. Netpresto reserves the right to reject an order where service is not available.
The Customer is aware that the circuit is dependant on BT therefore we cannot guarantee when the ADSL service will be activated at their premises. Any activation date advised by Netpresto is subject to change without prior notice.
The Customer authorises Netpresto Ltd to debit its bank account (if direct debit is the chosen method of payment) for the connection of ADSL and for the subscription to the ADSL service each month until further notice in writing. If the customer wishes to terminate the service within this period the remaining term will become payable immediately. All services under this contract are payable in advance.
If the Customer wishes to terminate ADSL service after the contractual period, they may do so by providing at least one months notice in writing. If the customer fails to supply a written notice of cancellation after the minimum period they will incur a one month service charge cancellation fee.
If the customer requests the cancellation of ADSL prior to the minimum period, the remaining part of the minimum term will become payable immediately.
If the Customer wishes to move the service to another building, the remainder of the contract period must be paid to cancel the existing service and a new connection charge and a new contract is required to reconnect in the new building. Connection in the new building is subject to availability in the new location and to the terms of the new Contract.
The Customer agrees that Netpresto Ltd reserves the right to make enquiries with Credit Reference Agencies regarding county court judgments and other detrimental credit history of the Customer before the ADSL service order can be processed.
The Customer understands that data transfer speed may suffer while making a voice call and that voice calls are charged by their carrier at the standard rates.
The Customer must maintain a working BT PSTN line to receive ADSL service. If for whatever reason the BT line is disconnected then the Customer will not be able to receive ADSL service and any remaining term of this Contract will become payable immediately.
After connection of the ADSL service customers may notice a change in voice quality. This is expected and is not a fault. Netpresto accepts no responsibility for this change and if the Customer decides to remove the ADSL service as a result any remaining term of this Contract will become payable immediately.
A user of ADSL is exposed to similar security risks as a dial-up user but as the ADSL user is connected for longer periods "always on," the risk is potentially greater. Netpresto advises that the user logs off whenever the service is not being used. Netpresto can provide a range of firewall solutions to reduce the security risks associated with this type of connection at extra cost.
It is unacceptable to use the service for any illegal or immoral activity or the sending of unsolicited mail or excessive usenet cross-postings. Customers breaching our acceptable usage policy, available at http://www.netpresto.co.uk/use.html, may be disconnected from the service and any remaining term of this Contract will become payable immediately, including a one month service charge disconnection fee.
The ADSL service is incompatible with subscriber private metering, 30k loop, private circuits, all types of ISDN, Red ABC, Home & Business Highway, Redcare, Featurenet 5000 services, meterpulse facility and PBX lines. This is not an exhaustive list and other services maybe also incompatible. If the customer fails to notify us that they have any of the above services before activation a standard connection charge of £65+VAT will be payable and the activation will not proceed. The connection charge will be payable regardless of any promotion Netpresto might run from time to time.
The Customer must be solely responsible for the BT telephone contract; they must have a valid contract for a BT provided PSTN line. If the Customer rents their premises the Customer and not the Landlord must hold the contract for the BT telephone that receives ADSL service.
If the Customer's circumstances change during the term and this Contract would not permit activation under the new circumstances the services will be disconnected and the services that would have been provided for the remaining term will become payable immediately.
Modems used on PSTN lines may operate at reduced speeds when the ADSL service is installed and the service may affect security or burglar alarm systems that use PSTN. The customer agrees to check this with the suppliers of this equipment. If they fail to do so and activation is aborted as a result, the Customer will be charged the standard connection charge in force at that time and activation will not proceed. The connection charge will be payable regardless of any promotion Netpresto might run from time to time.
If the ADSL service has to be removed as a result of problems arising with such alarm systems then the remaining term of this Contract will become payable immediately.
The ADSL service is not available at sites where all or part of the Customer's access is provided over fibre optic cable or radio.
Please note that some technical limitations within the BT network and ADSL service may not become apparent until the service has been operating for some time. As a result the service may have to be withdrawn. If a BT line test shows the Customer's premises are outside the transmission area the service will not be activated.
If required, Netpresto can, at extra cost, supply all hardware needed (router, modem, splitter etc) and arrange the delivery of said hardware to the specified address provided by the Customer. Netpresto accepts no responsibility for any hardware faults and the customer must take up all issues with the third party supplier.
BT provides the link between Netpresto and the Customer. Netpresto offers no service level agreement or any warranties whatsoever on the quality or availability of the service provided by BT.