© Netpresto Ltd. 3663411 terms & conditions for all services
Our Support Philosophy
The help you receive from us will always be timely and courteous.
We try wherever possible to have the same person deal with your problem but if passing the problem to another member of our team will result in a faster resolution or better service for you then this is what we will do.
Please remember though that we don't always have instant answers - if we say we'll call or e-mail you back when we have more information for you then we will - that's a promise.
If the help you receive doesn't resolve the problem don't assume that there is no answer - let us know and we'll keep trying until the problem is solved. In this case it is best to contact the last person you dealt with because they will already be familiar with your problem.
TEL: 0191 478 2233
FAX: 0191 477 7929
NETPRESTO LTD
9-11 WELLINGTON STREET, GATESHEAD
NE8 2AJ,
How to Get Help
During office hours you can call us for technical support:
- 0845 003 88 88 (with voice to email after hours),
- 0191 478 22 33 (9.00-5.30 Monday - Friday)
- +44.191 478 22 33 (9.00-5.30 Monday - Friday)
you can fax us for technical support:
- 0845 003 88 89
- 0191 477 79 29 (9.00-5.30 Monday - Friday)
or email us any time: domains@netpresto.co.uk.
Out of hours EMERGENCIES can be called through to an answering service on 0845 0038888
If the problem is urgent please call us rather than email, tell us it is urgent, and always give your full name and a telephone contact number as well.
