netpresto internet
 
 Customer Support

Our Support Philosophy

The help you receive from us will always be timely and courteous.

We try wherever possible to have the same person deal with your problem but if passing the problem to another member of our team will result in a faster resolution or better service for you then this is what we will do.

Please remember though that we don't always have instant answers - if we say we'll call or e-mail you back when we have more information for you then we will - that's a promise.

If the help you receive doesn't resolve the problem don't assume that there is no answer - let us know and we'll keep trying until the problem is solved. In this case it is best to contact the last person you dealt with because they will already be familiar with your problem.

Friendly and timely support from Netpresto when you need it.

How to Get Help


During office hours you can call us for technical support:

0845 003 88 88 (with voice to email after hours),

0191 478 22 33 (9.00-5.30 Monday - Friday)

+44.191 478 22 33 (9.00-5.30 Monday - Friday)


you can fax us for technical support:

0845 003 88 89

0191 477 79 29 (9.00-5.30 Monday - Friday)


Or email support@netpresto.co.uk


If the problem is urgent please call us rather than email, tell us it is urgent, and always give your full name and a telephone contact number as well.


Service Level Commitment


We aim to respond to support requests on the same working day. Response times may be delayed outside of UK working hours, over weekends and public holidays.


Abuse


If you believe that a service that we provide is being abused and used to commit a crime please let us know and we will investigate. Abuse complaints may be made to domains@netpresto.co.uk and will be acknowledged within 2 working days.


Complaints


If you are dissatisfied with the service you have received from us and wish to complain please email domains@netpresto.co.uk

Your complaint will be acknowledged  within 2 working days and responded to fully within 10 working days. If you are not happy with the response you receive please call Janice Newcombe 0191 4782233.


9-11 Wellington Street

Gateshead NE8 2AJ

0191 478 2233

support@netpresto.co.uk

Remote support